Our Terms and Conditions

Please read these terms of use carefully. By using this Platform you indicate your understanding and acceptance of these terms. If you do not agree to these terms please do not use this Platform.

  1. This Platform is operated by the firm - Vidence Ventures, under the brand name of Shoperative. The firm offers this Platform, including all information, tools and services available from this Platform to Members conditioned upon your acceptance of all terms, conditions, policies and notices stated here. The terms whereof are subject to change at any time, without prior notice to you. Any new features or tools which are added to the current Platform shall also be subject to the terms of service. To ensure that you are aware of the changes, please review this member’s agreement and all the documents referred to hereunder periodically.
  2. Shoperative respects the privacy of all our registered users. To this end, we have systems in place for securely managing your personal information. We created this privacy policy to help you understand the types of information we collect, how we use and disclose it, your options related to it, and our responsibilities in safeguarding it.
  3. We collect personal information when you register to use the service. All personal information gathered is on a voluntary basis. By submitting a user registration form to us, you also authorize us to gather, parse, retain, use, and disclose information to provide our services as described in this privacy policy, unless we are notified otherwise.
  4. User and Brand registration: To register on our Platform, you may need to provide personal information such as your name, e-mail address, telephone number, postal address. You may also provide other information, such as your photograph and your valid id. Shoperative will keep your personal information for lawful purposes only.
  5. Social Plug-ins: The website may allow you to use social media plug-ins, such as facebook's "like" or twitter's "tweet" functions. The social media plug-ins collect information about you, such as your IP address, when you use them. The privacy policies of the social media services, and not this privacy policy, apply to any data collected by the social media plug-ins.
  6. Social Media Pages: We may collect information about you when you visit our social media pages or other features. The social media website provider may provide us with information, including personal information, such as your name, e-mail address, and other information made available to us.
  7. Member Support: We may collect personal information through your communications with our member-support team.

Exculsion of liability

You are aware and fully understand that Shoperative is only a Platform for setting-up and running the operations of each of your Food-Coops (Real & Virtual), networked together for leveraging the power of collective-buying at the national level.

  • The Manufacturer/Seller (vendor registered on Shoperative) alone shall have full legal and moral responsibility and liability for all the products listed and sold on the Platform. Shoperative shall bear no liability or responsibility either for the products being shown in catalogue or for the actual goods or services provided to you.
  • Shoperative however would negotiate with the vendors on behalf of its Member-Food-Coops for ensuring the right quality and prompt service as promised in the catalogue. Based on the advice of the Member Coops, Shoperative may delist any of the listed Vendors and may choose not to do any further business with them.
  • The Manufacturer/Seller (vendor registered on Shoperative) alone shall be responsible for procuring all licenses, permits, passes etc. As required by applicable law for each of the products listed or sold through the Platform. The responsibility lies solely with you and the Manufacturer/Seller (vendor registered on Shoperative) for ensuring that the products being listed or sold and bought are permitted for advertising, listing, sale and purchase under applicable laws.
  • It is the Manufacturer/Seller’s (Vendor registered on Shoperative) responsibility to not list or sell anything that is not permitted under applicable laws and your responsibility to not purchase anything that is not permitted under applicable laws. . We have the right but not the obligation to remove any item that is listed for sale from the Platform; and
  • For all Shoperative fulfilled orders, you may request for a refund / replacement within 48 hours of delivery, as long as it is unused, undamaged and with all original tags & packaging intact.

Prohibited uses

As per the prevailing laws, Shoperative would not let any Vendor Partner to sell or let any member purchase the following products on the Platform-

  • Animals and wildlife products – examples include live animals, mounted specimens, and ivory
  • Adult products and pornographic materials (including child pornography) in any form (print, audio/video, multimedia messages, images, photographs, etc.)
  • Alcohol
  • Electronic surveillance equipment prohibited by law
  • Embargoed goods from prohibited countries
  • Endangered species of animals and plants, whether alive or dead
  • Firearms, weapons, and knives – examples include pepper spray, replicas, and stun guns
  • Any financial services
  • Food and healthcare items without holding requisite permits
  • Grey market products
  • Government related items/ equipment (like wireless equipment with frequency used by the police, uniforms of government officials including but not limited to the use by the police/ the army, etc.)
  • Hazardous, restricted, or regulated materials – examples include batteries, fireworks, and refrigerants
  • IP in any form (including but not limited to music, movies, books, designs) for which the Manufacturer/Seller (vendor registered on Shoperative) do not hold the distribution rights
  • Medicines, drugs and drug paraphernalia that require a registered medical practitioner’s prescription;
  • Narcotic drugs and psychotropic substances as defined under the narcotic drugs and psychotropic substances act, 1985
  • Offensive material which is likely to offend the sentiments of people whether on the grounds of religion, race, caste, sex or place of birth, race, ethnicity, or culture
  • Radioactive materials
  • Reptile skins
  • Sex determination kit
  • Stocks and securities
  • Real estate
  • Stolen property
  • Tobacco
  • Any other sanctioned or prohibited items or services as per applicable laws; and
  • Any other item deemed unfit by firm.

In addition to other prohibitions as set forth in the terms of service, you are prohibited from using the Platform or its content:

  • For any unlawful purpose
  • To solicit others to perform or participate in any unlawful acts
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability
  • To violate any international, federal, provincial or state regulations, rules, laws, or any applicable ordinances
  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others
  • To submit false or misleading information
  • To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or of any related Platform, other Platforms, or the internet
  • To collect or track the personal information of others
  • To spam, phish, pretext, spider, crawl, or scrape
  • For any obscene or immoral purpose; or
  • To interfere with or circumvent the security features of the service or any related Platform, other Platforms, or the internet. We reserve the right to terminate your use of the service or any related Platform for violating any of the prohibited uses.

Copyright and trademark

You agree and confirm that

  • All copyright, database right and all other proprietary rights, title and interest in all content and or information presented on this Platform (“IP”) is owned by and/or licensed to us or owned by and/or licensed to the manufacturer of the products and/or services or is owned by and/or licensed to the person uploading such content and is or may be protected or covered by copyright, trade mark, intellectual property law and/or other proprietary rights, unless expressly stated otherwise.
  • No extracts of this Platform or part thereof shall be displayed, printed or downloaded by you or with your assistance, for any reason, including without limitation to commercialize any IP in any way.
  • Your use of this Platform does not confer on you or any other party, any licence or other rights under the intellectual property or other proprietary rights of the Firm, the manufacturer of the products and/ or services and/or of any third party, whether implied or otherwise.
  • The firm shall not be held liable for any claims relating to infringement of any intellectual property rights in relation to the products and/or services their content and/or content.
  • Shoperative is a Trademark & Brand owned by Vidence Ventures. The concept and the business model contained herein is intellectual property for the exclusive use of Vidence Ventures. The partners, vendors, sellers and customers of this platform agree not to infringe upon the IP contained within Shoperative, owned and operated by Vidence Ventures.


You agree to indemnify, defend and hold harmless firm and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these terms of service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


Shoperative reserves the right to change/modify/amend these terms & conditions and reserves the right to modify the fees and/or payment structure. The revised terms & conditions shall be updated on Shoperative website. You should make sure to view these terms & conditions periodically to make sure you are familiar with the changes.